OVERVIEW
This website is operated by JW Hardware Ltd trading as XL Joinery Doors Online. Throughout the site, the terms “we”, “us” and “our” refer to JW Hardware Ltd trading as XL Joinery Doors Online. We offer this website, including all information, tools, products, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all of these Terms, you must not access the website or use any of our services.

Any new features, tools, or services added to the current store will also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By using this site, you confirm that you are at least 18 years old or that you are using the site under the supervision of a parent or legal guardian.
You may not use our products or services for any unlawful or unauthorised purpose, and you must not violate any applicable laws in your use of the website.
You must not transmit any worms, viruses, malware, or other harmful code.
A breach of these Terms may result in immediate suspension or termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
Headings used in these Terms are for convenience only and do not affect their meaning.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We aim to ensure that the information on our website is accurate and up to date, but we do not guarantee that all content is complete, current, or free from errors. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without checking more accurate or more complete sources where appropriate.
We may update or change website content at any time without obligation to update all information immediately.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change without notice.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products may have limited quantities and may only be returned or exchanged in accordance with our Refund Policy.
We make every effort to display product colours, finishes, and images as accurately as possible, but we cannot guarantee that your device or monitor will display them accurately.
We reserve the right to limit sales of our products or services to any person, geographic area, or jurisdiction where appropriate.
All product descriptions, specifications, availability, and prices are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet every expectation, nor do we guarantee that errors in the Service will always be corrected immediately.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order placed with us. This may include orders placed under the same customer account, the same payment method, or the same billing or delivery address.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to update your information promptly so that we can complete transactions and contact you where necessary.

For more information, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools which we do not monitor or control.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind.
We accept no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our website may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, or policies of third-party websites and accept no liability in relation to them.
Please review the third party’s own terms and policies before engaging in any transaction with them.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us suggestions, ideas, reviews, proposals, or other submissions, whether requested by us or not, you agree that we may use, edit, copy, publish, distribute, and otherwise make use of such content without restriction, unless otherwise agreed in writing.
We are under no obligation to maintain any comments in confidence, pay compensation for them, or respond to them.
We may remove content that we consider unlawful, offensive, defamatory, misleading, or otherwise objectionable, or which violates these Terms.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders where any information on the website is inaccurate, at any time and without prior notice, including after you have submitted an order.

SECTION 12 - PROHIBITED USES
You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform unlawful acts;
(c) to violate any applicable laws or regulations;
(d) to infringe our intellectual property rights or the rights of others;
(e) to harass, abuse, insult, harm, defame, or discriminate;
(f) to submit false or misleading information;
(g) to upload malicious code or viruses;
(h) to collect or track personal information of others without authority;
(i) to spam, phish, crawl, scrape, or otherwise misuse the website;
(j) for any obscene or immoral purpose; or
(k) to interfere with the security or functionality of the website or related services.
We reserve the right to terminate your use of the Service or website for violating any prohibited use.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
Your use of the website and services is at your sole risk. All products and services delivered through the site are provided on an “as is” and “as available” basis unless otherwise stated by us and subject to your statutory rights.
To the fullest extent permitted by law, JW Hardware Ltd, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Service or any product purchased through the website.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless JW Hardware Ltd and its affiliates, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.

SECTION 16 - TERMINATION
These Terms of Service remain effective unless and until terminated by either you or us.
You may stop using our website and services at any time.
We may terminate or suspend your access to our services at any time if, in our sole judgment, you fail to comply with these Terms.

SECTION 17 - ENTIRE AGREEMENT
These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting changes to our website. It is your responsibility to check this page periodically for updates.

SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at help@xljoinerydoorsonline.co.uk.

Our contact details are as follows:
XL Joinery Doors Online
A trading name of JW Hardware Ltd
Office 22G, Boho One, Bridge Street West, Middlesbrough, TS2 1AE
Email: help@xljoinerydoorsonline.co.uk
Telephone: 03330 507 471